How to Cancel Planet Fitness Membership on the App?
Ready to part ways with your Planet Fitness membership but feeling stuck on how to do it through the app?
No worries, we’ve got you covered. Canceling your membership via the Planet Fitness app can be a smooth and hassle-free process, provided you follow the right steps.
In this guide, we’ll walk you through the cancellation process step by step, along with providing insights on alternative cancellation methods, financial implications, and ensuring you get proper confirmation once the process is complete.
So, what’s next?
- How exactly can you cancel your Planet Fitness membership through the app?
- What alternative methods can you use if the app option isn’t viable for you?
- After canceling, how can you ensure that the process is indeed complete and avoid any unexpected future charges?
Let’s dive in.
Key Takeaways
- Cancelling your Planet Fitness membership on the app is a straightforward process that can be done quickly and easily.
- Be sure to review your membership agreement and understand any fees or restrictions that may apply to your specific membership type.
- If you’re unable to cancel on the app, there are alternative cancellation methods available, such as cancelling in person at your home club.
Planet Fitness Membership
If you’re a member of Planet Fitness and you want to cancel your membership through the app, it’s important to understand the terms of your membership. Here are some key things to keep in mind:
Membership Types and Contract Terms
Planet Fitness offers two types of memberships: a basic membership and a black card membership.
The basic membership allows you to use any Planet Fitness location, while the black card membership gives you additional perks like access to tanning and massage chairs, as well as the ability to bring a guest with you every time you visit.
Both types of memberships are contract-based, meaning that you’ll need to commit to a certain amount of time when you sign up. The length of your contract will depend on the type of membership you choose and the terms of the specific offer you sign up for.
Policies and Minimum Term Requirements
When you sign up for a Planet Fitness membership, you’ll be required to agree to certain policies and terms. These policies may include things like a minimum term requirement, which means that you’ll need to keep your membership for a certain amount of time before you can cancel without penalty.
It’s important to read and understand these policies before you sign up for a membership. If you’re unsure about anything in the contract, don’t hesitate to ask a Planet Fitness representative for clarification.
Overall, understanding the terms of your Planet Fitness membership is crucial if you want to cancel your membership through the app. By knowing what you’ve agreed to and what your options are, you can make informed decisions about your membership and avoid any unnecessary fees or penalties.
Steps to Cancel Your Membership on the App
If you are a Planet Fitness member and would like to cancel your membership, you can easily do so using the Planet Fitness app. Here are the steps to follow:
Navigating the Planet Fitness App
- Open the Planet Fitness app on your mobile device.
- Log in to your account using your login credentials.
- Once you are logged in, tap on the “Account” icon located at the bottom right corner of the screen.
- Scroll down to the “Membership” section and tap on “Membership Info.”
Submitting a Cancellation Request
- Once you are on the “Membership Info” screen, scroll down to the “Cancel Membership” section.
- Tap on the “Cancel Membership” button to initiate the cancellation process.
- You will be asked to provide a reason for canceling your membership. Select the reason that best applies to you.
- Review the terms and conditions for canceling your membership and tap on “I Agree.”
- Follow the on-screen instructions to complete the cancellation process.
It is important to note that canceling your membership on the Planet Fitness app does not guarantee an immediate cancellation. The cancellation process may take a few days to complete, so be sure to check your account status to ensure that your membership has been canceled.
If you have any questions or concerns about canceling your membership on the Planet Fitness app, you can contact customer service for assistance.
Alternative Cancellation Methods
If you prefer not to cancel your Planet Fitness membership through the mobile app, there are several alternative methods that you can use. Here are three other ways to cancel your membership:
Canceling In Person at Your Home Club
If you prefer to cancel your membership in person, you can visit your home club and speak with a staff member. They will be able to assist you with the cancellation process and answer any questions you may have. Be sure to bring your membership card and a valid form of identification.
Canceling via Mail with Certified Letter
Another way to cancel your membership is by sending a certified letter via mail. In the letter, include your name, address, and membership number. Be sure to request a return receipt so that you have proof of your cancellation. You will also need to provide a reason for your cancellation.
Canceling Over the Phone
You can also cancel your membership over the phone by calling your home club. Be sure to have your membership number and a valid form of identification ready. The staff member will ask you a few questions to verify your identity and then assist you with the cancellation process.
While canceling your membership through the mobile app is the most convenient method, these alternative methods are still available if you prefer to use them. Keep in mind that canceling in person or over the phone may require more time and effort than canceling through the mobile app.
Financial Considerations and Fees
When canceling your Planet Fitness membership through the app, there are some financial considerations and fees you should be aware of. In this section, we’ll cover the most important ones, including annual and buyout fees, handling past due payments, and more.
Annual and Buyout Fees
Planet Fitness charges an annual fee of $39. This fee is billed to your account once per year, on the date that you signed up for your membership. If you cancel your membership before your annual fee is due, you will not be charged. However, if you cancel after your annual fee has been billed, you will not receive a refund.
In addition to the annual fee, Planet Fitness also charges a buyout fee for certain types of memberships. This fee is typically charged when you sign up for a no-commitment membership, which allows you to cancel at any time without penalty.
If you decide to cancel your no-commitment membership before the end of your billing cycle, you will be charged a buyout fee. This fee varies depending on your membership type and location, so be sure to check your membership agreement for details.
Handling Past Due Payments
If you have a past due payment on your Planet Fitness account, you may be charged a late fee or sent to collections. To avoid these fees, make sure to keep your payment information up to date and pay your membership fees on time.
If you do end up with a past due payment, you can handle it through the Planet Fitness app. Simply log in to your account, navigate to the “Billing” section, and follow the prompts to make a payment.
If you’re having trouble making a payment or have questions about your account, you can also contact Planet Fitness customer service for assistance.
By understanding the financial considerations and fees associated with canceling your Planet Fitness membership through the app, you can make an informed decision about whether or not to cancel and avoid any unexpected charges.
Post-Cancellation Confirmation and Follow-Up
After successfully canceling your Planet Fitness membership on the app, there are a few important steps to take to ensure that your cancellation is confirmed, and you don’t face any unintended charges.
Receiving and Saving Cancellation Confirmation
Once you have canceled your membership, you should receive a confirmation email from Planet Fitness. It’s important to save this confirmation email for your records. You can also take a screenshot of the confirmation page on the app to have a backup copy.
If you don’t receive a confirmation email or have any doubts about your cancellation, you can contact Planet Fitness customer service for assistance. They will be able to confirm your cancellation and provide any additional information you may need.
Monitoring for Unintended Charges
After canceling your membership, it’s important to monitor your credit card statements for any unintended charges. Planet Fitness has a policy of not charging members after they have canceled, but mistakes can happen.
If you notice any charges from Planet Fitness after canceling, contact their customer service immediately. They will be able to investigate the issue and issue a refund if necessary.
In addition to monitoring your credit card statements, make sure to update your address and credit card information if you move or get a new card. This will help ensure that you don’t accidentally get charged for a membership you no longer want.
By following these steps, you can confidently cancel your Planet Fitness membership on the app and avoid any unintended charges or other issues.
Frequently Asked Questions
What steps are required to cancel a Planet Fitness membership through their mobile application?
To cancel your Planet Fitness membership through their mobile application, you will need to follow these steps:
- Open the Planet Fitness app on your mobile device.
- Log in to your account.
- Tap on the “Account” icon at the bottom of the screen.
- Select “Membership” from the menu.
- Tap on “Cancel Membership” and follow the on-screen instructions.
Is it possible to cancel a Planet Fitness membership via email?
No, it is not possible to cancel a Planet Fitness membership via email. You will need to cancel your membership either in person at your local Planet Fitness club or through their mobile application.
What is the process for contacting Planet Fitness customer service to cancel a membership?
To contact Planet Fitness customer service to cancel your membership, you can call their toll-free number at 1-888-237-9005. You can also visit your local Planet Fitness club and speak with a representative in person.
Can I transfer my Planet Fitness membership to another person if I no longer wish to use it?
No, Planet Fitness memberships are non-transferable. If you no longer wish to use your membership, you will need to cancel it.
What are the procedures for downgrading a Planet Fitness membership?
To downgrade your Planet Fitness membership, you will need to visit your local Planet Fitness club and speak with a representative in person. They will be able to provide you with information on the available membership options.
How can I put my Planet Fitness membership on hold, and what are the implications?
To put your Planet Fitness membership on hold, you will need to visit your local Planet Fitness club and speak with a representative in person. There may be a fee associated with putting your membership on hold, and the length of time that you can put your membership on hold may be limited.