Canceling Planet Fitness Membership

Key Takeaways

• Canceling your Planet Fitness membership is a straightforward process.
• Review your membership agreement before canceling to understand any fees or policies that may apply.
• You may be eligible for a refund or credit if you cancel your membership before the end of your billing cycle.

Planet Fitness Membership

If you are considering canceling your Planet Fitness membership, it is important to understand the details of your contract, billing cycle, membership type, and available services. Here is a breakdown of the key aspects of your membership:

Contract and Billing Cycle

When you signed up for your Planet Fitness membership, you likely agreed to an annual contract. This means that you committed to paying for a full year of membership, either upfront or through monthly payments.

It is important to note that canceling your membership before the end of the contract may result in a fee.

Your billing cycle is determined by the date you signed up for your membership. For example, if you signed up on the 15th of the month, your billing cycle will run from the 15th of one month to the 14th of the next. Make sure to keep track of your billing cycle to avoid any confusion or unexpected charges.

Membership Types and Services

Planet Fitness offers several different membership types, including the Basic, Black Card, and PF Black Card. The Basic membership includes access to your home club and free fitness training.

The Black Card membership includes additional benefits such as access to all Planet Fitness locations, guest privileges, and tanning. The PF Black Card membership includes all of the benefits of the Black Card membership plus additional perks such as massage chairs and HydroMassage.

In addition to these membership types, Planet Fitness also offers a range of services such as personal training, group fitness classes, and 24/7 access to the gym. Make sure to review the details of your membership to understand which services are included and which may require an additional fee.

Overall, understanding the details of your Planet Fitness membership can help you make an informed decision about whether or not to cancel. Make sure to review your contract, billing cycle, membership type, and available services to determine the best course of action for your fitness needs.

Methods for Canceling Your Membership

If you have decided to cancel your Planet Fitness membership, there are three methods you can use: cancel in person, cancel via mail, or cancel online.

Cancel In Person

If you prefer to cancel your membership in person, you can visit your local Planet Fitness gym during staffed hours. You will need to bring a valid photo ID and your membership key tag. Inform the front desk staff that you would like to cancel your membership.

They will provide you with a cancellation form to fill out. Once you have completed the form, hand it back to the staff member, and they will process your cancellation.

Cancel Via Mail

If you are unable to cancel your membership in person, you can cancel via certified mail. To do this, write a letter stating that you wish to cancel your membership. Include your full name, address, telephone number, and membership number.

Make sure to sign and date the letter. Mail the letter via certified mail to the Planet Fitness corporate office. The address can be found on the Planet Fitness website.

Cancel Online

If you prefer to cancel your membership online, you can do so through the Planet Fitness website. Log in to your account and go to the “My Account” section. From there, select “Cancel Membership” and follow the prompts to complete the cancellation process.

It is important to note that if you have any outstanding charges or fees, you will need to pay those before your cancellation can be processed.

Additionally, if you are cancelling your membership before the end of your contract term, you may be subject to an early termination fee. Be sure to read your membership agreement carefully before cancelling.

No matter which method you choose, be sure to keep a record of your cancellation request. If you cancel in person, ask for a copy of the cancellation form. If you cancel via mail, keep a copy of the letter and the certified mail receipt.

If you cancel online, take a screenshot of the confirmation page. This will help you to avoid any future billing disputes.

Navigating the Cancellation Process

Canceling your Planet Fitness membership can be a straightforward process if you know what to do. Here are some tips to help you navigate the cancellation process with ease.

Writing a Cancellation Letter

To cancel your Planet Fitness membership, you need to submit a written cancellation letter. Your letter should include your full name, address, phone number, and membership number. You should also state the reason for canceling your membership and the date you want your membership to end.

Make sure to keep a copy of your cancellation letter for your records. You can send your cancellation letter via certified mail to ensure that it is received and processed.

Contacting Customer Service

If you have any questions about the cancellation process, you can contact Planet Fitness customer service. You can reach customer service by phone or email. It’s a good idea to have your membership number and cancellation letter handy when you contact customer service.

Obtaining Confirmation

Once Planet Fitness receives your cancellation letter, they will process your cancellation request. It’s important to obtain confirmation that your membership has been canceled. You can do this by contacting customer service or by visiting your local Planet Fitness gym.

Make sure to return any gym equipment or materials that you have borrowed from Planet Fitness. You may also need to settle any outstanding balances or fees before your membership can be canceled.

By following these tips, you can navigate the Planet Fitness cancellation process with confidence and ease.

Fees and Refunds

If you are considering canceling your Planet Fitness membership, it is important to understand the fees and refund policies associated with it. Here is what you need to know:

Cancellation Fee

Planet Fitness has a no-commitment policy, which means you can cancel your membership at any time without any cancellation fees. However, if you have an annual membership, you will not receive a refund for any unused portion of your membership.

If you have a monthly membership, you may be required to pay a cancellation fee if you cancel before the end of your billing cycle. The cancellation fee varies depending on your location and the terms of your membership agreement. To find out the exact fee, you should contact your local Planet Fitness club.

Annual Fee Refund

If you have an annual membership, you will not receive a refund for any unused portion of your membership. However, if you cancel your membership before the end of your annual billing cycle, you may be eligible for a prorated refund of the annual fee.

To be eligible for a refund, you must cancel your membership within a certain time frame. The time frame varies depending on your location and the terms of your membership agreement. To find out the exact time frame, you should contact your local Planet Fitness club.

In summary, canceling your Planet Fitness membership is easy and straightforward. If you have a monthly membership, you may be required to pay a cancellation fee if you cancel before the end of your billing cycle.

If you have an annual membership, you will not receive a refund for any unused portion of your membership, but you may be eligible for a prorated refund of the annual fee if you cancel within a certain time frame.

Special Circumstances

If you need to cancel your Planet Fitness membership due to special circumstances, such as medical reasons, transferring or freezing membership, or dealing with a deceased member’s account, you may be eligible for certain exceptions.

Medical Reasons

If you have a medical condition that prevents you from using the gym, you may be able to cancel your membership without penalty. You will need to provide a doctor’s note or other proof of your medical condition. Planet Fitness will review your request and may require additional documentation.

Transferring or Freezing Membership

If you need to transfer your membership to another location or freeze your membership temporarily, you can do so by visiting your local Planet Fitness and speaking with a staff member. Keep in mind that there may be fees associated with these options, so be sure to ask about any costs before making a decision.

Dealing with a Deceased Member’s Account

If you need to cancel a Planet Fitness membership due to the death of a loved one, you will need to provide proof of death, such as a death certificate. Planet Fitness will review your request and may require additional documentation.

If the deceased member was the only one on the account, the membership will be cancelled automatically. If there are other members on the account, you will need to provide proof of your relationship to the deceased and may need to transfer or cancel the other memberships as well.

Remember, if you have any questions or concerns about cancelling your Planet Fitness membership due to special circumstances, don’t hesitate to reach out to your local gym or customer service for assistance.

Frequently Asked Questions

What steps are required to cancel a Planet Fitness membership?

To cancel your Planet Fitness membership, you need to visit your home club and fill out a cancellation form. You must provide a written notice of cancellation at least 10 days before your billing date.

You can also cancel via certified mail, but it is recommended to visit your home club to ensure that your membership is properly cancelled.

Are there any fees associated with terminating a Planet Fitness membership?

No, there are no fees associated with terminating a Planet Fitness membership. However, if you have a black card membership, you will need to pay a $58 reactivation fee if you decide to join again in the future.

What is the process for changing my designated home club at Planet Fitness?

To change your designated home club at Planet Fitness, you need to visit your current home club and fill out a new membership agreement with your new home club. You will also need to pay a $39 transfer fee.

How can I contact customer service for assistance with membership cancellation?

You can contact Planet Fitness customer service by phone at 1-888-237-9005 or by email at info@planetfitness.com. You can also visit your home club and speak with a staff member for assistance with membership cancellation.

What should I do if I notice an unexpected $49 charge from Planet Fitness?

If you notice an unexpected $49 charge from Planet Fitness, it may be an annual fee that is charged to all members. You can contact customer service to confirm the charge and ask any questions you may have.

Is it possible to stop automatic payments to Planet Fitness through my bank?

Yes, it is possible to stop automatic payments to Planet Fitness through your bank. You will need to contact your bank and request that they stop payments to Planet Fitness.

It is important to note that this does not cancel your membership and you will still need to provide written notice of cancellation to Planet Fitness.